Ticketing Services Agreement
Last Updated: May 23, 2026
PLEASE READ THIS AGREEMENT CAREFULLY. By checking "I agree" during organizer onboarding, accessing organizer ticketing features, or otherwise using Tangovila's event registration and payment services, you agree to be bound by this Event Organizer Ticketing Services Agreement ("Agreement") with Tangovila L.L.C. ("Tangovila," "we," "us," or "our").
This Agreement is in addition to and incorporated into our Terms of Service and Privacy Policy. Capitalized terms not defined here have the meanings given in the Terms of Service. If there is a conflict between the Terms of Service and this Agreement regarding organizer ticketing or payment features, this Agreement controls.
By accepting this Agreement, you represent that you have the authority to bind yourself and, if applicable, your organization ("Organizer," "you," or "your").
1. Services
Tangovila provides software that allows you to list in-person events (including festivals, marathons, encuentros, milongas, workshops, and classes) and sell registrations or tickets to attendees ("Attendees") through our platform (tangovila.com, app.tangovila.com, and related services, the "Platform"). Our ticketing services ("Services") include:
- Event listing and registration management tools
- Ticket types, capacity, and attendee information collection
- Payment collection through Stripe Connect on your behalf
- Order confirmations and registration records
Tangovila acts as your limited payment collection agent for paid registrations processed through the Platform. You must complete Stripe Connect onboarding and accept Stripe's Connected Account Agreement before accepting paid registrations. Tangovila is not a bank, money transmitter, or event promoter.
We may modify the Platform or Services as needed for security, legal compliance, or improvement. We will use reasonable efforts to notify you of material changes that affect how you use ticketing features.
2. Your Responsibilities
You are solely responsible for your Events and your relationship with Attendees. You agree that you will:
- Provide accurate, current Event listings (dates, location, pricing, capacity, and descriptions)
- Deliver each Event as described and honor valid registrations
- Comply with all applicable laws, permits, licensing, and venue requirements
- Communicate your refund and event policies to Attendees and handle refund requests directly
- Ensure anyone you authorize to use organizer features ("Users") complies with this Agreement
- Use the Platform only for lawful Events and in accordance with our Terms of Service
You are responsible for all activity under your organizer account and for the accuracy of data you and your Users submit to the Platform ("Your Data").
Tangovila has no obligation to provide customer support to Attendees or to resolve payment or refund disputes between you and Attendees.
3. Tickets and Registrations
You will honor all registrations sold through the Platform for your Events, except as permitted by your stated refund policy, applicable law, or after a valid refund has been issued.
Tangovila does not guarantee any minimum number of sales. You may set ticket types, prices, sale windows, and capacity subject to Platform functionality.
You will not sell the same registrations through deceptive duplicate listings on the Platform or attempt to circumvent Platform fees by directing Attendees who discovered your Event on Tangovila to pay outside the Platform for the same registration, except for free registrations or where we agree otherwise in writing.
4. Fees and Payments
Fee schedule. Fees for paid registrations are described below and shown to Attendees at checkout before payment:
- Platform service fee: 3% of the ticket subtotal, with a minimum of USD $1.00 (or equivalent in the transaction currency), charged to the Attendee at checkout unless otherwise displayed
- Payment processing: Estimated Stripe processing fees (currently 3.25% plus USD $0.30 per transaction, or equivalent), passed through to the Attendee at checkout. Actual processing costs are determined by Stripe and may vary
Fees may change with reasonable notice. Continued use of paid registration features after fee changes constitutes acceptance.
Payouts. Ticket proceeds, net of Platform service fees and payment processing, are paid to your Stripe connected account according to Stripe's payout schedule and rules. Tangovila is not responsible for Stripe payout timing, holds, reserves, or account restrictions.
Non-refundable fees. Platform service fees are non-refundable once a transaction is processed, including when you or an Attendee receives a refund of ticket value. Payment processing fees are subject to Stripe's refund policies.
5. Refunds
You are solely responsible for your refund policy and refund decisions. The default refund policy in our Terms of Service applies unless you communicate different terms to Attendees on your event listing or directly.
If you issue a refund, you may refund ticket value only or the full amount the Attendee paid at checkout. Platform service fees remain non-refundable to Tangovila regardless of refund amount.
You will indemnify Tangovila against claims, costs, and expenses arising from refunds or failure to issue refunds related to your Events.
6. Chargebacks and Payment Disputes
Chargebacks and payment disputes on your Events are handled through Stripe and may be debited from your connected account. You are responsible for responding to disputes and for any resulting losses, fees, or penalties.
Tangovila is not liable for chargebacks, disputed transactions, or actions Stripe takes on your account.
We may withhold payouts or suspend ticketing features if we suspect fraud, excessive chargebacks, or violation of this Agreement or applicable law.
7. Taxes
You are solely responsible for determining, collecting, reporting, and remitting all applicable taxes on your ticket and registration sales (including sales tax, VAT, and similar taxes). You will indemnify Tangovila against tax claims related to your Events, except taxes based on Tangovila's net income.
If we are legally required to collect or remit taxes on your behalf, we may do so and deduct applicable amounts from amounts otherwise payable to you or invoice you as required by law.
8. Suspension and Termination
Either party may stop using the Services at any time. You may close your organizer account subject to completing outstanding Events and obligations to Attendees.
We may suspend or terminate your access to ticketing features immediately if you breach this Agreement, create legal or reputational risk, or if required by Stripe, law, or payment network rules.
Sections that by their nature should survive (including fees owed, indemnification, limitation of liability, and dispute resolution) survive termination.
9. Data Privacy
When Attendees register for your Events, we share relevant registration information with you (such as name, email, and ticket details). You and Tangovila are independent controllers of personal data you each process. You must comply with applicable privacy laws for Attendee data you receive and use it only to manage your Events and communicate with Attendees as permitted by law and our Privacy Policy.
10. Intellectual Property
Tangovila owns the Platform and all related technology, branding, and materials. We grant you a limited, non-exclusive, non-transferable license to use organizer features during the term of this Agreement.
You retain ownership of Your Data. You grant Tangovila a license to use, display, and process Your Data as needed to provide the Services, including on the Platform and in aggregated, anonymized form for analytics and improvement.
You may not copy, reverse engineer, resell, or sublicense the Platform except as expressly permitted.
11. Representations and Warranties
You represent and warrant that: (a) you have authority to enter this Agreement; (b) your Events and listings comply with applicable law; (c) you have all rights needed to list Events and sell registrations; and (d) Your Data does not violate third-party rights or applicable law.
Except as required by law, the Services and Platform are provided "as is" without warranties of uninterrupted or error-free operation.
12. Indemnification
You will indemnify, defend, and hold harmless Tangovila and its officers, directors, employees, and agents from claims arising out of or related to: (a) your Events, listings, or failure to deliver admission or services; (b) injury, death, or property damage at your Events; (c) your refund or chargeback handling; (d) your tax obligations; (e) your use of Attendee data; (f) your breach of this Agreement or applicable law; or (g) Your Data or content you provide.
13. Limitation of Liability
To the maximum extent permitted by law, Tangovila will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, arising from this Agreement or the Services.
Tangovila's total liability arising from this Agreement will not exceed the Platform service fees you paid to Tangovila in the six (6) months before the event giving rise to the claim, except where such limitation is prohibited by law.
14. General Terms
Relationship. The parties are independent contractors. Tangovila is not your partner, agent, or co-organizer of Events.
Modifications. We may update this Agreement from time to time. Material changes will be communicated through the Platform or by email. Continued use of organizer ticketing features after changes constitutes acceptance.
Assignment. You may not assign this Agreement without our consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.
Governing law. This Agreement is governed by the laws of the United States and the state in which Tangovila L.L.C. is organized, except where mandatory consumer or organizer protection laws in your jurisdiction require otherwise.
Disputes. Disputes are subject to the dispute resolution provisions in our Terms of Service, including individual arbitration where permitted by law.
Force majeure. Neither party is liable for failure to perform due to circumstances beyond reasonable control.
Contact. Questions about this Agreement: hello@tangovila.com
